Refund Policy

1. Automatic Credit Refund on Failed Tasks

You never lose credits when a photo fails to process:

• Standard image processing deducts 10 credits when a task starts.
• If the task fails for any technical or moderation reason (provider_error, timeout, or moderation_blocked), the system automatically refunds all 10 credits back to your account balance immediately.
• You can verify every deduction and automatic refund in Settings -> Credits (/settings/credits) and on your My Works page (/settings/works).

2. Credit Validity Rules

Different credit sources have clear expiration windows, and our FIFO credit engine always spends the earliest-expiring credits first:

• Welcome Trial Credits (10 credits): Granted once upon sign-up after email verification; valid for 7 days.
• One-Time Credit Packs (Small 300 / Medium 900 / Large 2,100 credits): Valid for 365 days from the date of purchase. One-time packs are completely independent of subscriptions and remain active even if you cancel a subscription.
• Monthly Subscriptions (Starter 600 / Pro 1,600 credits per month): Credits are valid for the current monthly billing cycle (31 days) and do not roll over to the next month.
• Yearly Subscriptions (Starter 7,200 / Pro 19,200 credits per year): The full 12-month credit balance is granted upfront upon payment and remains valid for the entire 365-day annual period.

3. Monetary Refunds for Purchases

Because AI image inference incurs immediate GPU compute costs once credits are spent, monetary refunds follow these rules:

• Unused Orders Within 7 Days (Full Refund Eligible): If you purchased a one-time credit pack or a new subscription within the last 7 days and have not used any credits from that order, you may request a full refund. Upon refund approval, the corresponding granted credits are revoked from your account.
• Used Credits or Orders Older Than 7 Days: Once any credits from a purchased pack or subscription cycle have been consumed for completed image processing, or once 7 days have passed since the transaction date, monetary refunds are not provided.
• Dissatisfaction With Visual Output: Generative texture refinement varies depending on the input image. We provide a free 10-credit welcome trial so you can evaluate the model before paying. Completed tasks that return a valid output image are not eligible for credit or cash refunds.

4. Canceling a Subscription

You can cancel a monthly or yearly subscription at any time in Settings -> Billing (/settings/billing). Canceling stops all future recurring charges, and your existing subscription credits remain usable until the end of your current billing period.

5. How to Request a Refund

To request an eligible 7-day unused order refund or report a billing issue, open a ticket in Support Tickets (/settings/tickets) and include your order number (Order No.) from Settings -> Payments. We review and respond to refund requests within 2 business days.